Web Desk
A surge in fake toll payment messages is tricking thousands. Here is how to stay safe.
A growing number of people are receiving scam text messages claiming they owe unpaid toll fees.
This tactic, known as “smishing,” is a blend of “phishing” (deceiving people into sharing sensitive data) and “SMS” (text messaging technology).
These scams do more than steal money. Fraudsters can also gain access to victims’ devices, extracting financial details and even personal identities.
In 2024, the FBI’s Internet Crime Complaint Center recorded over 60,000 reports related to this toll fraud.
How the Scam Works
The shift to cashless highway tolls and the widespread use of mobile payments have made these scams more effective.
Victims receive texts warning about unpaid tolls, often with links leading to fraudulent websites designed to steal credit card details or install malware.
However, toll scams are just one form of smishing. Scammers also use fake messages about unpaid phone bills, credit cards, package deliveries, and even cybersecurity alerts.
Many of these operations are run by global criminal networks using advanced technology to send mass texts.
Authorities Issue Warnings
Federal and state agencies, including the Federal Trade Commission (FTC) and the FBI, have repeatedly warned consumers about the growing risk.
Public transit agencies are also alerting drivers.
“We have been dealing with these scams for over a year now,” said John Goodwin, assistant director of communications at the Metropolitan Transportation Commission, which oversees tolls in parts of the San Francisco Bay Area.
“It started in early 2024, and scammers keep evolving their tactics every few weeks. Their messages have become more sophisticated and aggressive.”
Why Stopping the Scam is Difficult
Tracking these criminals is challenging. Many of the phone numbers used are linked to international networks, making enforcement complex.
Cybercrime expert J. Michael Skiba, who has worked with agencies like the FBI and Interpol, highlights the scale of the problem.
“These scams are likely heavily underreported,” Skiba noted. “Many victims feel embarrassed or believe their losses are too small to report. The actual financial impact could be staggering.”
How to Protect Yourself
To avoid falling victim to these scams:
Never click on links in unexpected text messages.
Verify toll payments through official websites or apps.
Report scam texts to your mobile provider and authorities.
Enable spam filters to block suspicious messages.
As scammers refine their tactics, staying informed is key to avoiding financial and identity theft.
